Do I need a website if I already have a Facebook page?

Updated 26 October 2026. Prices read on 26 October 2026.

Not always. Many Malaysian shops do well with a Facebook page, a free Google Business Profile and WhatsApp. A website is worth adding when customers search Google for what you sell, when you want one place for your menu, prices and orders, or when you want an address you own. Here is how the three compare.

Facebook page, Google Business Profile and website compared

	Facebook page	Google Business Profile	Your own website
Cost	Free	Free (Google)	Paid (see website prices)
Who sets the rules	Meta	Google	You
Shows your shop on Google Maps	No	Yes	No; your profile links to it
Full menu, price list or catalogue	In posts and sections	Products and services sections	Yes, laid out as you want
Orders or bookings sent to WhatsApp	Through a button	Through a button or link	Yes, with the details filled in
An address in your own name (.com)	No	No	Yes
Several languages on one page	Posts in each language	One profile	Yes, BM, English and Chinese

Start with the free Google Business Profile

Google says: “Yes, creating a Business Profile and listing your business on Google is free.” It is what puts your shop on Google Maps with your hours, phone number, photos and reviews. If you do not have one yet, do this first; a website does not replace it.

Working from home or at customers' homes (aircond service, catering, home bakery)? Google's help page says to select that you are a service area business, and: “If your business doesn't have a storefront where you receive customers, you must hide your business address.”

When a website is worth it

Customers search Google for what you sell, not just your name (“aircond service Shah Alam”, “kek tempahan Bangi”). A page about your services can be found for those words; a Facebook page has little room for them.
You answer the same questions every day: price, menu, area, how to order. A site answers once, with a WhatsApp button that sends the order with the details filled in.
You want an address you own. A .com in your name stays yours, whatever happens to a platform or an account.
Not every customer uses Facebook. DataReportal put Facebook's ad reach in Malaysia at 63.7% of the population at the end of 2025 (ad reach, not a count of users), against 98.0% of people using the internet (35.4 million).
You serve customers in more than one language, and want BM, English and Chinese on one page.

When you do not need one yet

Your customers already find you on Google Maps and order on WhatsApp, and the questions are few.
You sell mostly to regulars who follow your Facebook or Instagram.
You would not keep prices and opening hours up to date. An out-of-date site costs trust.

In that case, complete your Google Business Profile, add photos and your hours, and come back to a website later.

How the three work together

Google Business Profile: the listing on Maps, with your website in the website field.
Website: the menu, prices, area and the WhatsApp button, in your languages.
Facebook and Instagram: news, photos and offers, with the website link in the bio.
WhatsApp: where every order and booking arrives.

Want to see what yours could look like? We build a preview first; nothing to pay until you approve it. Browse our sample sites for seven fictional shops, or read how to get a website for your shop.

Questions

Can my Facebook page be my website?

It can be your main page online, and for some shops that is enough. It does not give you an address you own or a place on Google Maps; a Google Business Profile does the second, for free.

Is a Google Business Profile really free?

Yes. Google's own page for Malaysia says creating a Business Profile and listing your business on Google is free.

How do I get my shop on Google Maps?

Create a Business Profile on Google, add your category, hours, phone and photos, and verify it. If customers do not come to your premises, choose service area business and hide your address, as Google's help page says.

Will a website bring me more customers?

We cannot promise that, and nobody honest can. A website makes you easier to find and easier to order from; whether people buy is up to the shop.

See your own site before you pay

Send us your business name on WhatsApp. We build a preview first; nothing to pay until you approve it.

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